Privacy Policy

At White Haven, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and manage the information you share with us.

We follow the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). These principles guide how we handle your personal information, including its collection, use, disclosure, storage, and disposal.

For more on the APPs, visit the Office of the Australian Information Commissioner: www.oaic.gov.au

What Personal Information We Collect & Why

Personal information refers to any details that can identify you, such as your name, address, phone number, and email address.

We collect this information in various ways – through booking platforms, phone calls, emails, our website, and general correspondence. Please note we can’t guarantee the privacy practices of any third-party platforms.

We collect your personal information so we can provide you with our services, communicate with you, and share updates or marketing material if you’ve opted in. We may also use your details for closely related purposes you’d reasonably expect. You can opt out of any marketing communications at any time by contacting us.

Whenever we collect personal information, we aim to clearly explain why it’s being collected and how it will be used.

Sensitive Information

Sensitive information includes things like your health status, political views, religion, or criminal record. We only collect and use this type of information if it’s:

Directly related to the services we’re providing,
Required by law, or
Given with your clear consent.

Information from Third Parties

Where possible, we aim to collect your information directly from you. In some cases, we may receive your details from a third party (like a booking platform). If that happens, we’ll take steps to make sure you’re aware of it.

Sharing YourInformation

Your personal information may be shared:

If you’ve given permission for it to be shared,
Or if required or allowed by law.

Keeping Your Information Safe

We take reasonable measures to protect your personal information from misuse, loss, or unauthorised access. If your information is no longer needed, we’ll securely destroy or de-identify it. Some details, especially those related to bookings or services, may be kept for a minimum of 7 years as part of our records.

Accessing or Updating Your Information

You’re welcome to request access to the personal information we hold about you, and you can ask us to update or correct it at any time. To do this, simply get in touch with us in writing. We may need to confirm your identity before sharing any information.

We don’t charge for access requests, but there may be a small admin fee if you request a physical copy of your data.

Keeping Your Details Accurate

We aim to keep your information as accurate and up to date as possible. If you notice anything is incorrect or outdated, please let us know so we can fix it promptly.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

Questions or Concerns

If you have any questions about this policy or how your personal information is handled, please feel free to contact us directly. We’re happy to help.